Last Updated: 19 August 2026

SUNANDTRIPS LTD (“SunAndTrips”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how SUNANDTRIPS LTD collects, uses, stores, shares, and protects your personal data when you visit or use our website: https://sunandtrips.com/

or when you contact us, make an enquiry, request a booking, or use our tourism and travel services.

This Privacy Policy is intended to explain our privacy practices in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.


1. Who We Are

The data controller responsible for your personal data is:

SUNANDTRIPS LTD

Company Number: 17350357
Registered Office: 15 Zinzan Street, Reading, England, RG1 7UG
Email: info@sunandtrips.com
Telephone: +44 7388 789219
Egypt Telephone: +20 103 7021077

SUNANDTRIPS LTD is a private limited company incorporated in England and Wales.

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details above.


2. What Personal Data We Collect

The personal data we collect depends on how you interact with SunAndTrips.

Information you provide to us

When you contact us, make an enquiry, request a quotation, or make a booking, we may collect:

  • Full name
  • Email address
  • Telephone or WhatsApp number
  • Country of residence
  • Travel dates
  • Number of travellers
  • Hotel or accommodation details
  • Pickup and drop-off information
  • Tour or excursion preferences
  • Booking details
  • Special requests
  • Communications between you and SunAndTrips
  • Any other information you voluntarily provide to us

Information collected automatically

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Time and date of visits
  • Pages viewed
  • Website interactions
  • Referring website
  • General technical and usage information

This information may be collected through our hosting provider, security systems, cookies, analytics tools, and similar technologies.


3. How We Use Your Personal Data

We may use your personal data for the following purposes:

  • Responding to enquiries
  • Providing information about tours and excursions
  • Processing and managing bookings
  • Confirming reservations
  • Communicating with you about your booking
  • Arranging tours, transportation, transfers, guides, activities, or other services
  • Providing customer support
  • Managing payments where applicable
  • Handling complaints and disputes
  • Improving our website and services
  • Maintaining website security
  • Detecting and preventing fraud or misuse
  • Maintaining business and financial records
  • Complying with legal and regulatory obligations
  • Sending marketing communications where permitted by law

We will only process your personal data where we have a lawful basis to do so.


4. Our Lawful Bases for Processing

Under the UK GDPR, we must have a lawful basis for processing personal data.

Depending on the circumstances, we may rely on one or more of the following lawful bases:

Contract

We may process your personal data when it is necessary to enter into or perform a contract with you, including processing and fulfilling a tour or travel booking.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests do not override your fundamental rights and freedoms.

Examples may include:

  • Operating and improving our website
  • Managing customer relationships
  • Protecting our business against fraud or abuse
  • Maintaining website and information security
  • Managing enquiries and customer service
  • Improving our services

Legal Obligation

We may process personal data where processing is necessary for us to comply with a legal or regulatory obligation.

Consent

Where required, we may rely on your consent to process personal data.

Where we rely on consent, you have the right to withdraw your consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before you withdrew your consent.


5. Booking and Travel Information

When you book a tour, excursion, transfer, or other travel service through SunAndTrips, we may need to use your personal information to arrange the service.

This may include sharing relevant information with:

  • Tour and excursion operators
  • Local activity providers
  • Tour guides
  • Transportation providers
  • Transfer companies
  • Hotels or accommodation providers
  • Other suppliers involved in fulfilling your booking

We only provide suppliers with information reasonably necessary to provide the service.


6. Sharing Your Personal Data

We may share personal data with trusted third parties where this is necessary for the operation of our business or the provision of services to you.

These may include:

  • Travel and tourism suppliers
  • Tour operators
  • Transportation providers
  • Payment providers
  • Website hosting providers
  • IT and technical service providers
  • Website analytics providers
  • Communication providers
  • Professional advisers
  • Insurance providers where applicable
  • Government authorities or law-enforcement bodies where legally required

We do not sell your personal data to third parties.

Where another organisation processes personal data on our behalf, we take appropriate steps to ensure that the processing is carried out in accordance with applicable data protection requirements.


7. International Transfers

Because SunAndTrips provides tourism services in Egypt and works with service providers located in different countries, your personal data may sometimes be transferred outside the United Kingdom.

For example, information necessary to fulfil a booking may need to be provided to a tourism supplier, hotel, transportation provider, guide, or other service provider located in Egypt or another country.

Where personal data is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful under applicable UK data protection legislation.

Where required, we may rely on mechanisms such as:

  • UK adequacy regulations;
  • UK International Data Transfer Agreements (IDTA);
  • UK Addendum to EU Standard Contractual Clauses;
  • Appropriate safeguards under applicable data protection law; or
  • Another lawful transfer mechanism permitted by applicable legislation.

8. Cookies

Our website may use cookies and similar technologies.

Cookies are small files placed on your device that can help websites operate correctly and understand how visitors use them.

We may use cookies for purposes including:

  • Essential website functionality
  • Website security
  • Remembering preferences
  • Website performance
  • Understanding website usage
  • Analytics
  • Marketing, where applicable

Some cookies may be provided by third-party services.

Where applicable law requires consent for non-essential cookies, we will request your consent before using those cookies.

You can also manage or disable cookies through your browser settings.

Please note that disabling certain cookies may affect some website functionality.


9. Analytics and Marketing

We may use analytics or marketing technologies to understand how visitors interact with our website and to improve our services.

Depending on the technologies actually used on the website, these services may collect information such as:

  • IP address
  • Device information
  • Browser information
  • Pages visited
  • Website interactions
  • Approximate location
  • Referral information

Where consent is legally required, we will obtain appropriate consent before using non-essential analytics or marketing technologies.

You may withdraw consent or change your preferences where a cookie consent mechanism is provided.


10. Marketing Communications

We may occasionally send information about our services, offers, tours, or other relevant travel products.

We will only send electronic marketing communications where we have an appropriate lawful basis to do so under applicable privacy and electronic communications legislation.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions contained in the relevant communication or by contacting us at:

info@sunandtrips.com


11. Payment Information

Where online payments are available, payments may be processed by third-party payment providers.

Payment providers may collect and process payment information directly in accordance with their own privacy policies and security practices.

Unless otherwise stated, SunAndTrips does not intend to store complete payment card numbers or card security codes on its own systems.


12. WhatsApp and Other Communication Services

You may choose to contact SunAndTrips using WhatsApp, telephone, email, social media, or other communication services.

If you use a third-party communication platform, information exchanged through that platform may also be processed by the relevant third-party provider.

Those services operate under their own privacy policies and terms.

We recommend reviewing the privacy information provided by the relevant service provider.


13. How Long We Keep Your Personal Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected.

The appropriate retention period depends on factors including:

  • The nature of the information
  • The purpose for which it was collected
  • Whether you have made a booking
  • Whether there is an ongoing relationship with you
  • Customer service requirements
  • Accounting and financial requirements
  • Legal and regulatory obligations
  • The need to establish, exercise, or defend legal claims

Where we no longer need personal data, we will securely delete, anonymise, or otherwise dispose of it where appropriate.


14. Your Data Protection Rights

Under applicable UK data protection law, you may have the following rights:

Right of Access

You may request a copy of the personal data we hold about you.

Right to Rectification

You may request that inaccurate or incomplete personal data is corrected.

Right to Erasure

In certain circumstances, you may request that your personal data is deleted.

Right to Restriction

In certain circumstances, you may request that we restrict the processing of your personal data.

Right to Object

You may have the right to object to certain processing of your personal data, including processing based on legitimate interests and certain forms of direct marketing.

Right to Data Portability

In certain circumstances, you may request that personal data you provided to us is transferred to you or another organisation in a structured, commonly used, and machine-readable format.

Right to Withdraw Consent

Where we rely on your consent, you may withdraw that consent at any time.

These rights are not absolute and may be subject to legal exceptions.


15. How to Exercise Your Rights

To exercise any of your data protection rights, please contact us:

Email: info@sunandtrips.com

Please provide sufficient information to allow us to identify you and understand your request.

We may need to verify your identity before fulfilling certain requests.

We will respond to valid requests within the timeframe required by applicable data protection legislation.


16. Complaints

We hope that we can resolve any privacy concerns you may have.

However, if you are unhappy with how we have handled your personal data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent supervisory authority for data protection.

You can find information about the ICO and how to make a complaint on the ICO’s official website:

Information Commissioner’s Office (ICO)

The ICO can investigate concerns regarding the processing of personal data by organisations in the UK.


17. Children’s Privacy

Our website and tourism services are not specifically directed at children.

We do not knowingly collect personal data from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal data to us improperly, please contact us so that we can investigate the matter.


18. Third-Party Websites

Our website may contain links to third-party websites, including websites belonging to tourism providers, hotels, attractions, payment providers, social media platforms, and other organisations.

We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party website before providing personal information.


19. Data Security

We take appropriate technical and organisational measures to protect personal data against:

  • Unauthorised access
  • Unauthorised disclosure
  • Accidental loss
  • Destruction
  • Alteration
  • Misuse

However, no Internet transmission or electronic storage system can be guaranteed to be completely secure.

If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by UK data protection legislation.


20. Automated Decision-Making

We do not currently intend to make decisions about you based solely on automated processing, including profiling, where those decisions produce legal effects or similarly significant effects on you.

If this changes, we will update this Privacy Policy and provide the information required by applicable data protection law.


21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our services
  • Our website
  • Technology
  • Data protection legislation
  • How we process personal data

When we make changes, we will update the Last Updated date at the top of this Privacy Policy.

We encourage you to review this page periodically.


22. Contact Us

If you have any questions about this Privacy Policy, our use of personal data, or your data protection rights, please contact us:

SUNANDTRIPS LTD

Company Number: 17350357
Registered Office:
15 Zinzan Street
Reading
England
RG1 7UG

Email: info@sunandtrips.com

UK Telephone: +44 7388 789219

Egypt Telephone: +20 103 7021077

Website: https://sunandtrips.com/


SUNANDTRIPS LTD
Travel. Explore. Experience.