Last Updated: 19 August 2026
At SUNANDTRIPS LTD (“SunAndTrips”, “we”, “us”, or “our”), we aim to provide reliable and enjoyable travel experiences.
This Refund & Cancellation Policy explains how cancellations, refunds, and changes to bookings are handled when you book a tour, excursion, transfer, activity, or other travel service through SunAndTrips.
This policy should be read together with our Terms & Conditions and any specific cancellation conditions displayed for the service at the time of booking.
Our cancellation and refund practices are intended to comply with applicable UK consumer protection law. Consumer contracts must be fair and transparent, and cancellation charges should not be excessive or disproportionate.
SUNANDTRIPS LTD
Company Number: 17350357
Registered Office:
15 Zinzan Street
Reading
England
RG1 7UG
Email: info@sunandtrips.com
UK Telephone: +44 7388 789219
Egypt Telephone: +20 103 7021077
If you need to cancel a booking, please contact us as soon as possible at:
Please include your:
The date on which we receive your cancellation request will normally be used when determining the applicable cancellation terms.
Cancellation charges may apply depending on the type of service booked and how close the cancellation is to the scheduled service date.
Where a cancellation charge applies, it may reflect reasonable costs that SunAndTrips or its suppliers have incurred as a result of the cancellation, including non-refundable amounts paid to suppliers or other costs that cannot reasonably be recovered.
Any cancellation charge will be subject to applicable consumer protection law and will not be intended to operate as an unfair or disproportionate penalty.
Where the specific tour or booking page provides cancellation terms, those terms will apply to the relevant booking.
Where a tour or service is advertised as offering free cancellation, the applicable booking page or booking confirmation will state the deadline by which cancellation must be made.
If you cancel within the stated free-cancellation period, you will normally be entitled to a refund of the amount paid for the cancelled service, subject to the specific terms of your booking.
After the free-cancellation deadline has passed, cancellation charges may apply.
Some services may be offered on a non-refundable or restricted-refund basis.
Where this applies, the relevant restriction will be clearly communicated before you complete your booking.
A non-refundable booking does not remove any statutory rights you may have under applicable law.
In some circumstances, we may need to cancel a tour, excursion, transfer, or activity.
This may happen because of circumstances such as:
If we cancel your service, we will notify you as soon as reasonably possible.
Depending on the circumstances and the applicable law and booking terms, we may offer:
Where applicable consumer or package travel legislation provides a specific right to a refund, that right will apply.
Occasionally, circumstances outside our reasonable control may require us to make changes to a service.
If we consider a change to be significant, we will communicate the change to you as soon as reasonably possible and explain any options or remedies available to you.
Your statutory rights are not affected by this policy.
Some activities and excursions are affected by weather, sea conditions, road conditions, or other local circumstances.
If an activity can safely proceed despite a change in weather or local conditions, the booking may continue as planned.
If weather or other conditions make the service unsafe or impossible to provide, we may cancel or modify the service.
Where we cancel the service in such circumstances, we will provide the applicable options or refund in accordance with the booking terms and applicable law.
If you fail to attend a booked tour or fail to be present at the designated pickup location at the required time, this may be treated as a no-show.
A no-show may result in the loss of the booking and may not qualify for a refund where the service has already been reserved and the supplier is unable to resell the space.
However, we will consider the circumstances of each case and any rights you may have under applicable law.
If you expect to be late or are unable to locate your pickup point, please contact us immediately.
If you arrive late at a meeting point or pickup location and the tour has already departed, we will make reasonable efforts to assist you where possible.
However, we cannot guarantee that the tour can be delayed or that an alternative departure can be arranged.
Additional transportation or replacement arrangements may involve additional charges.
If you wish to change your booking rather than cancel it, please contact us as soon as possible.
We will make reasonable efforts to accommodate requests such as:
Changes are subject to availability and may result in additional costs where the supplier charges us for the requested change.
Any additional amount will be communicated to you before the change is confirmed where reasonably practicable.
Where a refund is approved, we will normally process it using the original payment method where reasonably possible.
The time required for the funds to appear in your account may depend on your bank or payment provider.
SunAndTrips is not responsible for delays caused solely by a bank or third-party payment provider after the refund has been processed by us.
Where your booking legally constitutes a package under applicable UK package travel legislation, additional statutory cancellation and refund rights may apply.
Where those rules apply, SunAndTrips will comply with the applicable requirements regarding cancellation, significant changes, refunds, and other consumer rights.
Package travel has specific legal protections that may differ from those applying to a standalone excursion or activity.
If a service is not provided in accordance with the agreement or is not performed with reasonable care and skill, you may have statutory rights and remedies under applicable consumer law.
The Consumer Rights Act 2015 provides statutory protections for consumers purchasing services, including requirements relating to reasonable care and skill.
Depending on the circumstances, an appropriate remedy may include re-performance of the service or a price reduction.
Nothing in this policy is intended to restrict rights that cannot legally be excluded.
Some SunAndTrips services may be provided by independent third-party suppliers.
Examples include:
Where a third-party supplier has specific cancellation conditions, those conditions may affect the cancellation or refund available for your booking.
We will communicate material cancellation conditions to you where applicable.
If a refund is due, we will process the amount you are entitled to receive under the applicable booking terms and law.
We will not deduct amounts that we are not legally entitled to deduct.
Where a third-party payment provider has its own lawful processing or currency-conversion arrangements, those arrangements may affect the amount or timing of funds received.
Where payment and refund currencies differ, the amount received by you may be affected by exchange-rate fluctuations or fees applied by your bank or payment provider.
Unless otherwise required by law, SunAndTrips is not responsible for exchange-rate changes occurring after the original payment has been made.
If you need to cancel because of circumstances affecting you personally, such as illness, flight disruption, visa problems, or other unexpected events, please contact us as soon as possible.
We will consider the circumstances and any applicable supplier terms.
We strongly recommend purchasing appropriate travel insurance that covers cancellation and travel disruption.
A refund may not be available where:
unless applicable law or the specific booking terms provide otherwise.
We will consider individual circumstances where appropriate.
To request a refund, please contact:
Email: info@sunandtrips.com
Please provide:
We may request additional information where reasonably necessary to verify the booking and process the request.
If you believe that you have not received a refund or service in accordance with your booking terms or applicable law, please contact us first.
We will review the matter and seek to resolve it fairly and reasonably.
Email: info@sunandtrips.com
UK Telephone: +44 7388 789219
Egypt Telephone: +20 103 7021077
Nothing in this Refund & Cancellation Policy affects your statutory rights under applicable UK consumer protection law.
Where a provision of this policy conflicts with a mandatory legal right, the applicable legal right will prevail.
UK consumer law requires consumer contract terms to be fair and transparent, and businesses generally cannot rely on unfair cancellation charges or terms that disproportionately disadvantage consumers.
We may update this Refund & Cancellation Policy from time to time to reflect changes to:
The updated version will be published on this page with a revised Last Updated date.
SUNANDTRIPS LTD
Company Number: 17350357
Registered Office:
15 Zinzan Street
Reading
England
RG1 7UG
Email: info@sunandtrips.com
UK Telephone: +44 7388 789219
Egypt Telephone: +20 103 7021077
Website: https://sunandtrips.com/
Last Updated: 19 August 2026
